Seizedacquisitions.com - Online Property Auction

Frequently Asked Questions

General Information

Registration

Bidding

Payments

Shipping

Return Policy

Consignments

Where do all of these items come from?

We offer our services to government agencies, law firms, banking institutions, estates, and any other entities with the need to liquidate high quality merchandise, or large quantities of merchandise.

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Are items guaranteed?

All items are guaranteed as described. Please check the terms and conditions for details. Information such as signatures, watch makers, precious metal content, and gem content are guaranteed. However, due to the high degree of individual variables for judging, quality and/or grade are not guaranteed. These should be used as a guideline in combination with the descriptions and photographs.

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What is the Buyer's Premium?

The buyer's premium is a common practice among auction companies, and it is in place to help cover operating costs. This fee allows us to bring you the best items available to the auction experience.

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What is the estimated auction value?

Indications of values that arrive with the items are included in the listings. These are not guaranteed appraisal values; the market price for the item is the final winning bid.

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Are there any reserves on these items?

The majority of the items are listed without reserve or minimum, and are sold to the winning bidder. Occasionally some of the exclusive items may have silent reserves. These may be offered subject to confirmation, meaning that we contact the consigning agency at the close of sale to confirm if the winning bid is accepted. We do however discourage unreasonable reserves and minimums from the agencies we represent, and reserve the right to not list items with reserves or minimums we feel are beyond fair market value.

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What is the guarantee on watches?

Watch make and movement is guaranteed as described. We assume most watches to be pre-owned and thus may include after market parts that are not of the same brand.

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What is the guarantee on signatures?

All signatures are guaranteed authentic unless otherwise noted in the description.

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How much of your merchandise is seized?

Our contracts come from various sources (private and public) that change in frequency and amounts.

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Are you a government agency?

We are a private company that offers our services to government agencies, the legal and banking community, businesses, estate liquidators, and any other entities interested in liquidating high quality merchandise.

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I’m looking for something in particular. How can I find out if you have it?

Please use our 'Search Bar' conveniently placed at the top of the auction pages.

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What is your return policy?

All sales are final. We only accept returns based on the following criteria: Description error, damage in shipping, wrong item or gross error. Please contact the office in this case.

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Are you registered with the BBB?

No. Due to the public reports of ratings purchasing, the management decided the company would stand on its own merit and customer relations.

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How do I register on seizedacquisitions.com?

Registration is free and simple. Click here to be taken to the registration page.

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How do I get notified of upcoming auctions?

To receive emails notifying you of upcoming auctions, please be sure to mark "Yes" under the email preferences during registration. You can always change this by logging into your account and clicking the "My Account" then "Edit Profile" button.

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I am not receiving emails from U.S. Property Acquisition Services. Why?

Sometimes emails may go into you bulk or spam mail folder; be sure to check that folder. You may add our email domain to your contacts list, so that you make sure you will receive our emails.

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What if I forget my user-id or password?

If you forgot your password, click here to retrieve it. If you do not know your username, please contact customer support at helpdesk@seizedacquisitions.com or call Monday-Friday between 10am - 5pm E.T. Verification will be required.

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How do I update my contact information?

Make sure you are logged in and click here to 'Edit Profile'. This can also be accessed through 'My Account'.

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What is the difference between an autobid and a regular bid?

Autobids allow you to participate in the bidding without being present. You would need to place a bid larger than the next minimum in order to activate this feature. Most customers place a maximum amount they are willing to pay for the item. Regular Bid will place an exact bid for the amount shown in the bidding box. Most customers use this feature to reach a desired amount immediately.

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Are there any other charges, other than the bid, that the winning bidder will be responsible for?

The winning bidder will pay the final hammer price, as well as the buyer's premium and the shipping fee. If the ship to address is located in Maryland, sales tax will also be applicable.

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The item I’m interested in indicates that there is a Buyer’s Premium. What is this?

The buyers premium is a common practice among auction companies, and is in place to help cover companies operating costs. This fee allows us to bring you the best items to the auction experience.

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Can I change or cancel a bid?

All bids are legal and binding contracts. If you feel you have made a mistake, please contact the office immediately to inform us of the mistake. Removal of items from the 'Watch List' will not remove your bid.

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I bid and immediately received a notice that I was outbid. How did this happen?

This simply means that someone has bid more than the next dollar amount through the auto-bid feature, and the system automatically has bid for them.

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I see in the item description that there is a shipping and handling fee. What does this cover?

The shipping and handling fee covers the cost of shipping, including labor and supplies, as well as insurance. In addition, for your protection, all items are insured for the full purchase price. All purchases over $200 are sent with Adult Signature Required.

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The auction is posted, and it says that the preview is open. Why can’t I bid?

The preview is simply a chance to review the merchandise before the auction starts. Start/End times are listed at the top of each item's page.

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How will I find out if I am the winning bidder?

The 'Checkout' section of the site will display the winning items that you are responsible for. An email is sent out shortly after the close of the auction as well. Winners may need to check their Spam/Bulk folder for this email.

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Do all of the items start and end at the same time?

Yes. All of our items start and end at the same time. All times are in Eastern Standard time.

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Will my bid be deleted if I remove an item from my 'watch list'?

If you remove an item from your 'watch list' it will not remove your bids. Bids cannot be removed unless a mistake was made in which case you must contact the office immediately.

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When I try to place a bid, I get a message that says I must pay a deposit. Why?

Per our Terms and Condition we may require users to place a deposit to secure bids. This is a fully refundable deposit that may also be used towards your winning total. If deposits are not paid we reserve the right to cancel your bids, and/or deactivate the account.

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Are deposits refundable?

Deposits are fully refundable upon completion of the auction when no items are won. If items are won, you may apply this deposit towards the total of your bill. If you wish to use a different funding source to pay for winnings, please contact the office with details.

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I want to pay for my winning bids, How can I do that?

Under 'My Account' proceed to 'checkout'. Check the boxes of the items you intend to pay for on the left. At the bottom of the page, choose your payment method. All major credit cards and Paypal are accepted. To pay by check, arrangements must be made with our office within 24 hours of the auction closing.

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Do I have to pay for all of my items?

All bids are legal and binding contracts. If you are unable to pay in the time required, contact us for other arrangements. Failure to pay will result in your account being referred to our Credit Department.

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Is the payment process secure?

For the security of our customers we chose VeriSign SSL for secure e-commerce and confidential communications. No Credit Card information is stored.

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Do you save credit card information?

For your security, credit card information is not stored.

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Do I have to pay online?

Payments can be made online or over the phone. Please contact the office for payments in excess of $10,000.

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I tried to pay online with my credit card, but it was declined. I know that I have enough available for this purchase. What is the problem?

Declined transactions may have various causes not necessarily related to funding. Please contact the office.

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Can I combine shipping?

Most items are shipped from different locations. In addition, for security reasons, items of higher value must be shipped separately. We recommend that when bidding, you assume the final price will include the shipping fee. After the auction, if it is determined that we are able to combine your shipping, we can offer a discount at that time.

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How long will it take to get my item?

We try to get items out as soon as possible, but shipping can take as many as 7 to 10 business days from time of payment to process, unless otherwise indicated in the item listing.

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Is the merchandise available for pickup?

Due to security and insurance policies, we are unable to release merchandise for pickup unless otherwise noted in the listing. Often these items are held off-site.

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I purchased an item but have not received it. What do I do?

Items can take up to 7-10 business days to ship depending on size and location. Due to this, we recommend that you wait at least two weeks to receive your items before emailing helpdesk@seizedacquisitions.com.

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I purchased several items. I have received all except one. Don’t they all ship out at the same time?

Shipping is delegated by location. When there are multiple purchases, there will be multiple shipping orders and most likely will not arrive at the same time.

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Do you ship to P.O. Boxes?

For security reasons, we do not ship to PO Boxes. A physical address is required.

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Can my items be shipped at a later time?

Yes. We are more than willing to ship your paid invoice when it is convenient to you. However items not shipped within 30 days are considered forfeited and may be resold without refund.

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On the items description page, it says extra shipping fees may be applicable to items being shipped to Alaska, Hawaii, Puerto Rico, or Canada. How much more is the shipping?

The fees are double the listed shipping fee to ship outside the continental U.S. In addition, the winning bidder will be liable for any taxes or duties declared by Customs.

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What is your return policy?

All sales are final. We only accept returns based on the following criteria: description error, damage in shipping, wrong item or gross error. Please contact the office in this case.

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My item was received broken. What do I do now?

While we do our best to ensure that items are packed securely, sometimes breakage can occur. It is important to keep all original packaging and to contact us immediately, as a claim may be filed with the carrier. In many ocassions, an insurance inspection may be requested. After the inspection has been finalized, we will instruct you on how to return the item. Depending on the issue, we will either have the item repaired or issue a refund.

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I received the wrong item. What should I do?

If for some reason there is a mistake in shipping, simply contact the office at helpdesk@seizedacquisitions.com, and we will rectify the situation.

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I want to sell some items thru your company, how can I do that?

Consignment to our auction requires approval through our brokerage division. Most of our contracts deal with larger entities looking to liquidate assets. Please send an email to consign@seizedacquisitions.com containing a brief description, photographs of the items, and contact information.

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